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eKYCHUB – Intelligent Event Processing

Transforming customer event handling with real-time insights, Agentic AI, and seamless journey orchestration.

 

Business Objective

Leverage Pega CLM to enable intelligent, event-driven customer reviews by automating the detection, initiation, and orchestration of review processes—ensuring timely compliance, reducing manual effort, and enhancing customer lifecycle management.

Industry Challenges

  • Siloed Event Streams: Disparate data sources (web, mobile, back-office) create visibility gaps.
  • Manual Bottlenecks: High event volumes overwhelm manual review teams, delaying response times.
  • Compliance Risk: Inconsistent process enforcement leads to audit-and-regulatory exposure.
  • Customer Friction: Slow or missed touchpoints hurt satisfaction and loyalty.

Service process

We deliver customized AI solutions built around your specific business goals and challenges. By understanding your unique needs, we create intelligent systems that drive efficiency, enhance performance.

We deliver customized AI solutions built around your specific business goals and challenges. By understanding your unique needs, we create intelligent systems that drive efficiency, enhance performance.

We deliver customized AI solutions built around your specific business goals and challenges. By understanding your unique needs, we create intelligent systems that drive efficiency, enhance performance.

We deliver customized AI solutions built around your specific business goals and challenges. By understanding your unique needs, we create intelligent systems that drive efficiency, enhance performance.

  • 02. Tailored Solutions

Solution Overview

Our Intelligent Event Processing platform ingests every customer-related event in real time, applies Agentic AI to enrich and classify them, then orchestrates the right review or follow-up action automatically. Under the hood, a unified ingestion layer feeds Pega’s low-code orchestration engine—so you get end-to-end automation from event capture through case closure.

Platform Overview

eSE is a cross-industry, AI-driven platform that automates the entire eSE lifecycle—from data ingestion and scoring to risk tiering and compliance reporting. Built on a low-code foundation, it empowers teams to configure new metrics, workflows, and regulatory mappings without custom development.

Smart eSE Analysis with Pega

By leveraging Pega’s decisioning and case-management engine, eSE enriches raw data with contextual insights, applies dynamic scoring models, and routes exceptions for human review only when needed. Embedded dashboards provide real-time visibility into eSE performance across business units and geographies.

Real-World Use Case: Insurance Underwriting

Regulators, investors, and customers alike demand transparency and accountability. eSE performance directly impacts brand trust, access to capital, and operational resilience. Organizations that embed eSE into their core decision-making gain a competitive edge today—and are positioned for long-term success.

Agentic AI-Powered Unified Event Ingestion Layer

  • Real-Time Capture: Connectors for REST APIs, messaging queues, email, and legacy feeds.
  • Smart Enrichment: AI-driven data augmentation (e.g., geolocation, risk scoring).
  • Normalization & Classification: Machine-learning models tag and prioritize events instantly
  • Audit-Ready Logging: Immutable event trail for full compliance and traceability.

Core Capabilities

  • Event Detection & Prioritization: Automatically surface critical events for immediate action.
  • Dynamic Orchestration: Low-code Pega flows route work to the right team or bot.
  • Automated Case Creation: Spin up Pega cases with pre-populated data—zero manual entry.
  • Agentic Decisioning: AI agents trigger downstream actions (e.g., escalations, notifications).
  • Seamless System Integration: Prebuilt connectors to CRM, ERP, cloud services, and RPA bots.

Reduced Manual Workload & Bias

By automating data collection, scoring, and reporting, eSE slashes manual effort and minimizes subjective judgment. Underwriters, auditors, and sustainability teams can focus on strategy rather than spreadsheets

Why It Matters

Embedding eSE into operational workflows isn’t just regulatory box-checking—it’s about future-proofing your business. With eSE, organizations drive sustainable growth, build stakeholder trust, and mitigate risks before they materialize.

Business Impact & Outcomes

Regulators, investors, and customers alike demand transparency and accountability. eSE performance directly impacts brand trust, access to capital, and operational resilience. Organizations that embed eSE into their core decision-making gain a competitive edge today—and are positioned for long-term success.

  • 70% Reduction in manual review effort through end-to-end automation
  • 50% Faster case initiation and resolution times
  • 100% Compliance readiness with fully audited event streams
  • 25% Higher customer satisfaction via faster, more accurate responses

From idea to design—accelerated with Pega GenAI Blueprint.

Why Choose eMS?

  • Proactivity Over Reactivity: Move from firefighting to foresight with AI-powered alerting.
  • Speed & Scale: Spin up environments and grant access in minutes.
  • Security & Compliance: Maintain audit-ready logs and instant revocation controls.
  • Scalable Efficiency: Optimize costs via dynamic capacity management and usage insights.

Why eCK?

For enterprises needing to innovate and stay competitive, eATLAS bridges complex legacy systems and modern, low-code Pega solutions—unlocking faster, smarter, and safer digital transformation.

  • Ready-to-Use Accelerators: Get started immediately with prebuilt modules.
  • Deep Pega Expertise: Benefit from our years of Pega Constellation and Classic UI experience.
  • Design-Driven Innovation: Deliver modern, responsive interfaces that delight users.
  • Rapid UI Alignment: Conform to your brand’s design guidelines in days, not weeks.
  • Custom SDKs & Migration Tools: Tailor every aspect of your user journey.
  • End-to-End Automation: From design to deployment, streamline your entire Constellation rollout.

Business Impact

For enterprises needing to innovate and stay competitive, eATLAS bridges complex legacy systems and modern, low-code Pega solutions—unlocking faster, smarter, and safer digital transformation.

  • Accelerated Delivery: Reduce development timelines by up to 60%.
  • Enhanced UX: Deliver consistent, high-performance user experiences.
  • Lower TCO: Cut customization and maintenance costs with reusable, scalable components.
  • Risk Mitigation: Automated testing and phased migrations minimize downtime and compliance risks.