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Managed Services

eclatprimeai > Managed Services

Managed Services

Operate Seamlessly. Innovate Continuously.

Running critical IT systems while innovating is a balancing act. Eclatprime Managed Services deliver 24/7 reliability so you can focus on what matters most — growth and innovation.

Full Stack Cloud Enablement

We support you at every stage of your cloud journey. From readiness assessments to architecture, migration, DevOps, and ongoing optimization — we make your cloud transformation predictable and secure.

What We Manage:

  • Application Maintenance & Support: Proactive monitoring, incident management, patching.
  • Infrastructure Services: Cloud, hybrid, and on-premise infrastructure management.
  • Security Operations (SecOps): Threat detection, vulnerability management, and compliance.
  • ITSM and Change Management: Incident, asset, and configuration management.

Proven Outcomes

  • 99.8% uptime across managed applications
  • 35% reduction in operational costs
  • 3x faster issue resolution times

Key Benefits

  • 100% clarity on transformation outcomes
  • Rapid mobilization of high-impact initiatives
  • Alignment between business and IT teams

Let our experts handle your systems so your teams can drive what’s next.

User Authentication & Identity Management

Ensure user data protection and access control via enterprise-grade identity systems.

  • Use SSO and social logins for ease of access
  • Implement JWTs and refresh token rotation
  • Configure RBAC (Role-Based Access Control)
  • Audit login and session activities
  • Integrate with tools like Auth0 or Okta

Performance Optimization & Web Vitals

Deliver consistently fast user experiences across devices and regions.

  • Minimize TTFB, LCP, and FID with Lighthouse audits
  • Implement CDNs, caching, and asset bundling
  • Apply lazy loading and tree shaking
  • Use service workers for prefetching and offline capability
  • Track performance with Google Web Vitals

CMS Integration & Content Scalability

Empower marketing teams with modular content systems.

  • Set up headless CMS (Contentful, Strapi, Sanity)
  • Enable localization and multi-language support
  • Customize schemas for flexible content modeling
  • Use roles and permissions for editorial workflows
  • Integrate content with CRM/email automation tools

From idea to design—accelerated with Pega GenAI Blueprint.

QA & Test-Driven Development

Ensure high code quality and UX stability through proactive testing.

  • Implement TDD and BDD practices in development
  • Conduct cross-browser/device UI validation
  • Automate tests using Cypress, Jest, and Selenium
  • Use visual regression testing for UI consistency
  • Schedule regular performance and accessibility scans

Intelligent Automation & RPA

AI-Driven Automation for the Enterprise Combine Pega with RPA, NLP, AI and CDH to create intelligent, self-learning and self-optimizing workflows.
Capabilities:

  • Integration with AI/ML models and decision strategies
  • Predictive analytics and engagement optimization
  • NLP-powered case triage and creation
  • Intelligent RPA bot lifecycle management
  • Next-best-action models and accelerators

Turn automation into enterprise intelligence.

DevOps & CI/CD for Pega

DevOps concept, Man hand touching smartphone with DevOps icon on VR screen on desk, Methodology development operations agil programming technology.concept. programming-background-collage DevOps & CI/CD for Pega Faster Releases. Greater Control. Better Quality. We streamline development and deployment through DevOps tailored for Pega environments. What We Deliver:

  • DevOps strategy and secure CI/CD architecture
  • Integration with Jenkins, GitLab, Azure DevOps and more
  • Automated code validation and environment provisioning
  • Secure release governance and rollback protocols
  • Automated Testing and Auto Deployments
  • Reduce time-to-market while improving delivery confidence.

Global Support & Managed Services

24x7 follow-the-Sun support model Our global Pega support model ensures continuous optimization, stability, and SLA-driven excellence. Support Offerings:

  • 24x7 monitoring and incident resolution
  • Performance tuning and health checks
  • Rule and data fix deployments
  • Release and environment support
  • Multilingual L1–L3 tiered support
  • Operate securely, globally, and uninterrupted.

Why Eclatprime for Salesforce?

Full lifecycle solutions across Sales, Service, Marketing, Industries

CoE setup, guardrails, metadata reuse patterns

Deep knowledge in BFSI, Healthcare, Telecom, Public Sector

API-first, reusable, scalable solutions

Built-in auditability, access control, and compliance

Pre-built LWC sets, AppExchange vetted solutions, process libraries

  • Governance Frameworks